Effective Date: 15/10/2025
At Krushikar AgroTech, we are committed to providing high-quality agricultural products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to assist you with returns, exchanges, or refunds in accordance with our policy.
1. Returns
Eligibility for Returns
To be eligible for a return, the product must meet the following criteria:
- The product is in its original, unused, and undamaged condition.
- The product is returned within 30 days from the date of purchase.
- The product is not categorized as non-returnable, such as perishable items (seeds, fertilizers, etc.), customized products, or products marked as final sale.
Non-Returnable Items
Certain products are non-returnable and include:
- Seeds or Plants (for health and safety reasons).
- Fertilizers, Pesticides, and other agricultural chemicals.
- Customized items or bulk orders.
- Gift cards or promotional products marked as final sale.
2. Returns Process
To initiate a return:
- Contact Us: Please contact our customer service team at info@krushikaragrotech.in or +91 99983 66271 within 30 days of receiving your order to request a return.
- Provide Order Information: Include your order number, product details, and reason for return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number and instructions on how to send the product back.
- Return Shipping: You are responsible for the return shipping cost unless the item is defective or damaged.
- Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility requirements.
3. Refunds
Refund Eligibility
Refunds are granted if:
- The product is returned in compliance with the Returns section above.
- The product is damaged or defective upon arrival.
- The wrong product was shipped.
Refund Process
- After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed and issued back to the original method of payment within 7-10 business days.
- Please note that the time it takes for your refund to appear in your account may vary depending on your payment method and bank processing times.
Partial Refunds
Partial refunds may be granted in the following cases:
- Items that are not returned in their original condition, damaged, or missing parts.
- Products that are returned after the specified return period of 30 days.
- Items marked as final sale or non-returnable.
4. Exchanges
If you need to exchange an item for a different product, please follow the same process as returns. Once we receive the returned item, we will process the exchange based on availability.
- Exchanged Products: If the exchanged product is of a higher value, you will be charged the difference.
- Exchange Shipping Costs: You may be required to pay for shipping fees associated with the exchange.
5. Damaged or Defective Products
If you receive a damaged or defective product:
- Please contact our customer service team immediately with photos of the damage or defect.
- We will offer a full refund or replacement at no additional cost to you.
6. Cancellations
If you wish to cancel your order, please contact us within 24 hours of placing the order. After this period, the order will be processed, and returns will be subject to the policy outlined above.
7. Shipping Costs
- Return Shipping Costs: You are responsible for the shipping costs associated with returns unless the product is defective or an error was made on our part.
- Original Shipping Fees: Shipping fees paid at the time of purchase are non-refundable.
8. Contact Us
If you have any questions or need assistance with returns or refunds, please contact our customer support team:
Krushikar AgroTech
Email: info@krushikaragrotech.in
Phone: +91 99983 66271
Address: 12 vegetable Shop, market yard, station road, Vyara, Tapi – 394650